DigiSoftwareShop
Lifetime activation guarantee
If your key does not activate, we replace it
A license key is worth nothing until it activates, so the promise we make is about activation: we replace a key that fails for the life of the license, and a key that has never activated can be refunded in full, with no deadline.
What happens if a key fails
- Your key does not activate Write to us with the order number and the exact error code on screen.
- We replace it For the life of the license. There is no expiry date on the replacement.
- Never activated? Money back If no key has ever activated, a full refund to your original payment method, with no deadline. Otherwise we keep replacing the key until it works.
What it covers
- A key that fails to activate. Windows or Office rejects it the first time you enter it, with an error code on screen.
- A key that activates only partially. It is accepted, then Windows or Office later reports it as not activated or as an Unlicensed Product.
- A key rejected by the activation server. For example error 0xC004C003, where the server reports the key as blocked.
What it does not cover
- A key already in use on another computer. A license is used on one PC at a time. If you replace or rebuild your computer, release the key on the old one and activate it on the new one. If activation is rejected after several changes, write to us with your order number.
- A change you made. A key that activated correctly and stopped working after a change you made on the computer. Write to us anyway and we will look at your case.
- A change of mind, or a PC that is not compatible. These are handled by the refund policy, not by this guarantee. A refund is available while the key has not been used to activate and you tell us in writing. Once a key has activated successfully, it cannot be returned for a refund. If your PC turns out not to be compatible, we refund only if the key was not used to activate and you tell us in writing.
How to claim
- Note the exact error code or message. Windows and Office usually show an error code or a short message when activation fails, and it tells us what happened.
- Check the Activation Center first. Each common error code has its own page with the steps to try. Open the Activation Center
- Write to us. Send your order number and the error code or message. Our chat answers at any hour and our team is on hand 24/7 for anything it cannot solve.