DigiSoftwareShop
Legal
Shipping policy
Every order is delivered by email. What you buy here is a software license key: it arrives at the address you use at checkout, free of charge, with no tracking number to wait for.
If the email has not arrived
- Check spam Key emails can be caught by spam filters. Search every folder, spam and junk included, for mail from support@mydigisoftshop.com, or for the subject "Your license key".
- Check the address Look in the inbox of the address you used at checkout, not a forwarding alias. A wallet such as Apple Pay, Google Pay or Shop Pay can put a different email on the order. On a work address, ask your IT team whether a mail filter quarantined the message.
- Ask us to resend it Send your order number. Once we have confirmed the order is yours, we resend the key, to a different address if the first one was wrong.
How delivery works
- You complete payment. The order is confirmed on screen and by email.
- Your key arrives by email at the address you used at checkout. It contains your product key, the download link for your product and a step-by-step activation guide.
- You install and activate. If the software is already installed on your computer, you only need the key.
When it arrives
Your key is delivered by email, to the address you use at checkout. If it has not arrived after a few minutes, check spam, then write to us.
Some orders are held for a manual anti-fraud check before the key is released. If you think yours is held, write to us with your order number and we will tell you where it stands.
What it costs
Nothing. Email delivery is free on every order, and there are no handling fees added at checkout. Taxes, where they apply, are calculated at checkout.
Where we deliver
We currently sell to customers in the United States and Europe. Every order is delivered by email, to the address you enter at checkout.
If the email has not arrived
Check your spam or junk folder first — license keys trip spam filters more often than ordinary mail. Then check you are looking at the address you actually used at checkout. Still nothing? Write to us at support@mydigisoftshop.com or call (571) 690-8994 with your order number. Once we have confirmed the order is yours, we resend the key.
If you typed the wrong email address at checkout, tell us the same way. Once we have confirmed the order is yours, we resend the key to the right address.
Keep the email
Your delivery email is your proof of purchase and holds your key. Keep it: you may need the key again if you reinstall, and we will ask for your order number whenever you contact us.